Bonus Faqs

Why can't I buy any cards when I have money in my bonus balance?

This means that you have used your cash balance and all your Playable Bonus Funds. The funds remaining in your Bonus Balance have not yet been redeemed. If you hover the mouse cursor over the Bonus Balance display in the game, a pop-up will tell you how much of your bonus balance is playable and how much is waiting to be redeemed by the purchase of cards or by play on the in-games slots/scratchers. In order to redeem more funds into your Bonus Balance, you will have to make a deposit so that you can purchase more cards or play more games on the in-game Slots/Scratchers. Every $1 you spend on bingo cards, Scratchers or in-game Slots releases $0.50 from your Non-Playable Bonus into your Playable Bonus.

Why can't I play Captain's Treasure? There is money in my bonus balance?

The slot games accessed via the "More Games" button can only be played for cash. This includes: Jacks or Better, Captain's Treasure, Goblin's Cave, Ocean Princess and Fruit Mania.

Why has all my bonus money been removed after I withdrew my winnings?

When you make a withdrawal any funds in your Bonus Balance that have not been redeemed and and funds in your Bonus Reserve, are removed. If you do not wish to lose this bonus money, you can first "release" it by purchasing bingo cards or playing the in-games slots/scratchers. Remember, every $1 you spend on bingo cards, Scratchers or in-game Slots releases $0.50 from your Non Playable Bonus Balance into your Playable Bonus Balance. To release bonus funds from your Bonus Reserve, you will need to deposit funds and increase your bonus limit.

Cash Balance

Redeemed Bonus Balance

Unredeemed Bonus Balance

Total Bonus Balance

Notes

Player deposits $20, gets 100% bonus.

Before

$0.00

$0.00

$0.00

$0.00

The bonus is paid into the Bonus Balance but has not yet been redeemed .

After

$20.00

$20.00

$20.00

Player spends $20 on bingo cards.

Before

$20.00

$20.00

$20.00

All purchases are paid for from Cash Balance first. Bonus is redeemed at rate of $0.50 for every $1.00 spent on bingo or the in-game slots/scratchcards. Total of $10.00 redeemed

After

$0.00

$10.00

$10.00

$20.00

Player spends $10 on bingo cards.

Before

$0.00

$10.00

$10.00

$20.00

Next purchase of $10.00 is paid from the Redeemed Bonus Balance. $5.00 is released from the Unredeeemed Bonus Balance, raising the Redeemed Balance to $5.00.

After

$0.00

$5.00

$5.00

$10.00

Player spends $5 on bingo cards.

Before

$0.00

$5.00

$5.00

$10.00

Next purchase of $5.00 is paid from the Redeemed Bonus Balance. $2.50 is released from the Unredeeemed Bonus Balance, raising the Redeemed Balance to $2.50.

After

$0.00

$2.50

$2.50

$5.00

Player spends $2.50 on bingo cards.

Player wins Prize of $50.

Before

$0.00

$2.50

$2.50

$5.00

Next purchase of $2.50 is paid from the Redeemed Bonus Balance. $1.25 is released from the Unredeeemed Bonus Balance, raising the Redeemed Balance to $1.25. Winnings are paid into the Cash Balance.

After

$50.00

$1.25

$1.25

$2.50

Player spends $2.50 on bingo cards.

Before

$50.00

$1.25

$1.25

$2.50

Next purchase of $2.50 is paid from the Cash Balance. This would release up to $2.50 of bonus funds but as there is only $1.25 in the Unredeeemed Bonus Balance, this is all released into the Redeemed Bonus Balance, bringing that total up to $2.50.

After

$47.50

$2.50

$0.00

$2.50

Play finishes.

$45.00

$2.50

$0.00

$2.50

At the end of the session the player has deposited $20 and received a $20 bonus, all of which has been redeemed.

Remember that bonus money can only be used to purchase bingo cards and to play on the in-game slots and scratch cards. Bonus money cannot be used on slots and video poker games accessed via the "More Games" button nor will play on these games release any Unredeemed bonus money.

Festive Bingo reserves the right to review transaction records and logs from time to time, for any reason whatsoever. If, upon such review, it appears that player(s) are participating in strategies that Festive Bingo in its sole discretion deems to be abusive, Festive Bingo reserves the right to revoke the entitlement of such player to the promotion. In the event of a dispute, all decisions made by Festive Bingo will be final.

		Cash Balance	Redeemed Bonus Balance	Unredeemed Bonus Balance	Total Bonus Balance	Notes
Player deposits $20, gets 100% bonus.	Before	$0.00	$0.00	$0.00	$0.00	The bonus is paid into the Bonus Balance but has not yet been redeemed .
Player deposits $20, gets 100% bonus.	After	$20.00		$20.00	$20.00

Player spends $20 on bingo cards.	Before	$20.00		$20.00	$20.00	All purchases are paid for from Cash Balance first. Bonus is redeemed at rate of $0.50 for every $1.00 spent on bingo or the in-game slots/scratchcards. Total of $10.00 redeemed
Player spends $20 on bingo cards.	After	$0.00	$10.00	$10.00	$20.00

Player spends $10 on bingo cards.	Before	$0.00	$10.00	$10.00	$20.00	Next purchase of $10.00 is paid from the Redeemed Bonus Balance. $5.00 is released from the Unredeeemed Bonus Balance, raising the Redeemed Balance to $5.00.
Player spends $10 on bingo cards.	After	$0.00	$5.00	$5.00	$10.00

Player spends $5 on bingo cards.	Before	$0.00	$5.00	$5.00	$10.00	Next purchase of $5.00 is paid from the Redeemed Bonus Balance. $2.50 is released from the Unredeeemed Bonus Balance, raising the Redeemed Balance to $2.50.
Player spends $5 on bingo cards.	After	$0.00	$2.50	$2.50	$5.00

Player spends $2.50 on bingo cards. Player wins Prize of $50.	Before	$0.00	$2.50	$2.50	$5.00	Next purchase of $2.50 is paid from the Redeemed Bonus Balance. $1.25 is released from the Unredeeemed Bonus Balance, raising the Redeemed Balance to $1.25. Winnings are paid into the Cash Balance.
	After	$50.00	$1.25	$1.25	$2.50

Player spends $2.50 on bingo cards.	Before	$50.00	$1.25	$1.25	$2.50	Next purchase of $2.50 is paid from the Cash Balance. This would release up to $2.50 of bonus funds but as there is only $1.25 in the Unredeeemed Bonus Balance, this is all released into the Redeemed Bonus Balance, bringing that total up to $2.50.
Player spends $2.50 on bingo cards.	After	$47.50	$2.50	$0.00	$2.50

Play finishes.		$45.00	$2.50	$0.00	$2.50	At the end of the session the player has deposited $20 and received a $20 bonus, all of which has been redeemed.